There are two reasons you might be having difficulty.
1) Wrong Email or Password – You are either using the wrong password, the wrong email, or you need to capitalize a letter in the password. Passwords are case-sensitive. If you can’t recall the password used, feel free to reset it. Click the “Reset Your Password” link below the login form. Enter your email and click the “Get New Password” button. The system will send you an email with a link to a page to set a new password.
Note: If you enter an email that has not been used to set up an account, it will shake. If that happens, find the email we sent from [email protected] when you signed up and try that one. Copy and past it from that email into the form field to make sure you use the same one.
If none of this helps, use the Contact Us Tab and let us know the issue with as much detail as you can to assist.
2) If you changed your password – It is common for a browser (Explorer, Firefox, Chrome, Safari) to save an old password and automatically insert it into the password field when you enter a new one.
Your browser saves your password to make it easier to return to a site you used in the past. If you change your password or enter it incorrectly, your browser may replace any new password you enter with the prior password. This makes it act as if you entered an incorrect password making it impossible to log in.
You have a few options
1. Try clearing your browser’s cache and cookies (https://its.uiowa.edu/support/article/719).
2. You could use another browser (Explorer, Firefox, Chrome, Safari)
3. You can use another computer
4. You can open a browser in what’s called private browsing.
Any of these will prevent your browser from replacing your password with a past one.
Private browsing is accomplished differently depending on the browser and version you are using on your computer. If one of the examples below does not fit your situation, do a search on “How to open private browsing with (your browser and version)”. Private browsing is also referred to as “Incognito mode” in Google Chrome, or “InPrivate” in Internet Explorer.
How to Open a Tab in Private Bowsing
Mozilla Firefox: select “Start Private Browsing” from Tools menu or orange button. You can also click the file tab and then New Private Window
Google Chrome: File “New incognito window” or use the Wrench icon
Opera: Press Ctrl+Shift+N keys together or select “New Private Tab” from Tabs and Windows menu
Safari: Choose File > New Private Window, or switch to a Safari window that’s already using Private Browsing. …
Internet Explorer –To open an InPrivate Browsing window, you can either use the Ctrl+Shift+P shortcut key, or just use the Safety \ InPrivate Browsing item on the menu. On more modern versions of IE, you can find that through the Gear icon, and then Safety \ InPrivate Browsing as seen below.